work with Ingersoll Insurance Agency
Customer Service Representative
Do you like helping people?
Are you Motivated, Upbeat, Friendly, Hardworking, Clear Speaking and Reliable?
Are you looking for a well compensated, casual office position with awesome people?
Ingersoll Insurance might be looking for you, too.
We need someone exceptional to join us as a Customer Service Representative. This person needs to be willing to learn, have excellent customer service, great attention to detail, very good spelling and grammar skills, phone and basic computer skills. The successful candidate will build rapport with customers while providing excellent service and managing multiple tasks throughout the day and week.
Insurance or finance background is helpful but not required. Will be required to obtain an insurance license. Opportunity to grow into a sales or account manager position.
Pay is negotiable, $13-17 per hour. Benefits included. M-F, 8-4:30, no weekends or holidays. Casual office atmosphere.
Responsibilities:
- Answer incoming calls/emails from potential clients regarding quotes.
- Answer incoming calls from current policyholders, addressing inquiries and concerns related to policy details, coverage limits, and billing queries.
- Process New Claims, and answer questions about existing claims.
- Process policy changes requested by customer, including updates to personal information, coverage adjustment, and beneficiary modifications.
- Handle customer queries and complaints, providing detailed information about policies and products.
- Agency Downloads- Run the agency download daily, and review to make sure changes are completed correctly, and compare renewals to see if we need to requote.
- Send Certificate of Insurance, Proof of insurance, and/or Binders as requested.
- Process Payments.
- Data entry.
- Light cleaning.
- Bank Deposits.
- Social Media.